Frequently Asked Questions

Shipping Information

What shipping options are available?

Stranded, First Class,  and Fixed Rate.

How long does shipping usually take?

Shipments go out once a week.

Where do you ship to?

Only the United States right now.

Will what I ordered be packaged together?

Like items will be shipped together. Different sized items my be separated.

Return Information

Do you do returns?

No returns. Everything is triple checked before being sent.

What if my product comes damaged?

We offer replacements. Just send us a picture of the damaged product.

What if I never receive my product?

Please allow up to 10 business days after ship date to receive your product.

It’s been a month and I still haven’t received my product?

Looks like it got lost in the mail. Please contact us and we will find out what happened.

Payment Information

What payment types do you accept?

Credit Card, Debit Card, and Paypal.

Where does my discount code go?

The code goes before you checkout.

When does the payment go through?

As soon as you finish the checkout and get confirmation.

I met you at a convention but the prices are higher online?

Yes the dollar extra goes toward packaging and gas. Feel free to contact us though.

Have more questions?